Call Centers

 

A call center is a centralized department used for handling large volumes of both giving and receiving phone calls, for example taking orders or customer service. Call centers are a must-have for a company to make sure it is seeing to all of its’ customers’ needs in a timely and effective nature.  

 

Local

A local call center is one that only takes calls from the same country that the center is located in. Advantages for using a local center are that it is easier to regulate than an international one.  A company will have an easier time recruiting and managing locally, and can be more certain of a certain quality level of skill.

 

International

An international call center is one that is outsourced to another company located in another country. Advantages of for using an international call center are that it will be easier to outsource the operations and technology investments to another company as well as making sure that they are truly open 24/7/365 so ensure customer satisfaction.

 

We, at CMC Consulting, have experience assisting companies to put together successful call centers  ALL OVER THE WORLD!

 

We, can also do everything, from consulting, to set up, to management, to SWOT analysis.  We have contacts in 70 different countries around the world that can facilitate more locally as well.